Long Tall Sally

Our Opinion

Long Tall Sally represents a significant niche in the fashion industry, focusing on providing clothing and footwear for women 5’8″ and taller. This brand addresses a specific market need by offering garments designed with longer leg inseams, extended sleeve lengths, and tailored proportions to suit taller frames.

The range of products offered by Long Tall Sally, from professional attire to casual and evening wear, demonstrates the brand’s dedication to inclusivity and the provision of diverse style options for its target audience. The brand’s approach not only meets the functional needs of its customers but also supports the broader goal of fashion inclusivity by acknowledging and catering to the varied sizes and shapes of the female form.

Great by Trustpilot

What we liked

• Customer Service Communication: Long Tall Sally stands out for its exemplary customer service communication. The brand’s commitment to maintaining clear and helpful interactions with customers significantly enhances the shopping experience, ensuring that inquiries and concerns are addressed promptly and efficiently.

• Accurate Delivery: The brand’s reliability in delivering orders as promised is commendable. Customers can trust in the accuracy of delivery times, which is crucial for planning and convenience, especially when ordering items for special occasions or specific needs.

• Versatile Styles: One of the strengths of Long Tall Sally is its wide range of versatile styles that cater to different tastes and occasions. Whether it’s professional wear, casual outfits, or evening dresses, the brand offers tall women fashionable options that suit their unique body proportions without compromising on trendiness or comfort.

• Fast Service: The quick processing and shipping of orders are notable. Fast service ensures that customers receive their purchases in a timely manner, making shopping with Long Tall Sally a reliable and efficient experience for those in need of fashion options without lengthy waits.

What we didn’t like

• Website Navigation: Some customers find the website navigation challenging. Improving the user interface and experience could help shoppers find what they’re looking for more easily, enhancing the overall online shopping experience.

• Refund Issues: There have been instances where customers faced difficulties with refunds. Streamlining the refund process to make it more straightforward and customer-friendly could significantly improve customer satisfaction.

• Size Issues: Although Long Tall Sally specializes in clothing for taller women, there are occasional size inconsistencies that can lead to exchanges or returns. A more consistent sizing guide or detailed product descriptions might help mitigate this issue.

• Lack of Physical Stores: The limited number of physical stores can be a drawback for customers who prefer to try on clothes before purchasing. Expanding the physical presence or offering pop-up events could provide these customers with a better shopping experience and address this gap.

Long Tall Sally Origins and Philosophy

Long Tall Sally was founded with a clear and passionate purpose: to end the fashion drought for women 5’8″ and taller. Recognizing the struggle tall women faced in finding clothing that was both stylish and properly fitted, the brand emerged as a solution to fill this significant gap in the market. From its inception, Long Tall Sally has been dedicated to offering a wide range of apparel that caters specifically to the proportions and needs of taller women. This commitment has not only set the brand apart but also established it as a trusted name in the niche of tall women’s fashion.

The philosophy of Long Tall Sally is grounded in the belief that every woman, regardless of her height, deserves to have access to fashionable, well-fitting clothes. The brand’s mission goes beyond merely selling clothing; it’s about empowering taller women to embrace their height with confidence and pride. By providing a variety of styles that cater to both casual and formal occasions, Long Tall Sally ensures that tall women can find outfits that suit any aspect of their lifestyle, from professional settings to leisure activities.

Long Tall Sally’s approach to fashion is characterized by a commitment to quality, style, and inclusivity. Understanding the unique challenges that come with being taller than the average height, the brand strives to offer designs that are not only trendy but also comfortable and flattering. Each piece is thoughtfully created to enhance the tall silhouette, allowing women to feel confident and stylish without compromise.

Moreover, Long Tall Sally is not just about addressing the practical aspects of clothing for tall women; it’s about creating a community where women can find support, inspiration, and a sense of belonging. Through its dedication to understanding and meeting the needs of its customers, Long Tall Sally embodies a philosophy of empowerment, inclusivity, and fashion-forward thinking, making it more than just a brand—it’s a destination for tall women worldwide to celebrate their height in style.

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Long Tall Sally’s collections are a testament to the brand’s dedication to merging fashion-forward designs with the specific needs of taller women. Each collection is thoughtfully curated to include a wide range of apparel, from essential basics and professional wear to trend-led pieces and seasonal essentials, ensuring that taller women have access to a comprehensive wardrobe that caters to all aspects of their lives.

Clothing

• Jeans: Wide Leg Jeans, Maternity Jeans, Straight Leg Jeans, Bootcut & Flared Jeans, High Waisted Jeans, Jeggings, Skinny Jeans, Cropped Jeans, Slim Jeans, Mom & Boyfriend Jeans, Ripped Jeans‍
• Trousers and Leggins: Leggings, Joggers, Summer Trousers, Wide Leg Trousers, Linen Trousers, Smart Trousers, Cargo Trousers, Cropped Trousers, Slim Trousers, Flared Trousers, Going Out Trousers, Culottes, Maternity Trousers‍
• Dresses: Party Dresses, Sequin Dresses, Mini Dresses, Midi Dresses, Midaxi Dresses, Maxi Dresses, Casual Dresses, Black Dresses, Occasion Dresses, Wrap Dresses, Bardot Dresses, Lace Dresses, Shirt Dresses, Work Dresses, Smock Dresses, Tea Dresses, Jersey Dresses, Maternity Dresses, Bodycon Dresses, Bridesmaid Dresses, Floral Dresses, Summer Dresses
• Tops: Hoodies & Sweatshirts, Basic Tops, Going Out Tops, T-Shirts, Long Sleeve Tops, Turtleneck Tops, Day Tops, Bodysuits, Graphic & Slogan Tees, Vests & Camisoles, Shirts & Blouses, Swing Tops, Bardot Tops, Check Shirts, Longline Tops, Tunic Tops, Summer Tops

Footwear

• Shoes: Flats, Ballerina Pumps, Loafers, Trainers, Courts, Heels, Slides & Mules, Wedges, Espadrilles, Sandals, Slippers
• Boots: Ankle Boots, Knee High Boots, Heeled Boots, Chelsea Boots, Flat Boots, Chunky Boots, Leather Boots, Wide Fit Boots

Accessories

• Accessories: Bags & Purses, Hair Accessories, Hats, Scarves, Sunglasses, Gifts
• Jewelry: Women’s Earrings, Women’s Bracelets, Women’s Necklaces, Women’s Rings

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Long Tall Sally Offers and Discounts

Long Tall Sally Membership Benefits

Joining Long Tall Sally membership program offers individuals with benefits designed to elevate the shopping experience when purchasing plus-size fashion sizes 16-40. Not only are savings realized but it’s also more personalized and satisfying compared with conventional shopping models – below are just a few key perks available exclusively to members:

10% Discount Off Purchases: Members receive an ongoing 10% discount off purchases across the entire product lineup, saving them money every time they shop with us!

Members Only Exclusives and Promotions: Members enjoy access to special deals and promotions tailored to maximize savings and provide extra value with each purchase.

Early Access to Sales Events: Membership grants early entry to sales events and allows members to take advantage of discounted items before becoming available to the general public.

Birthday Discounts: In celebration of members’ birthdays, exclusive discounts are extended – further adding to their shopping experience on this important date!

Newsletter Updates: Members have first notice of new arrivals, sales events and trends in plus-size fashion through exclusive newsletter updates.

15% Student Discount at Long Tall Sally

Long Tall Sally has joined forces with Student Beans, a trusted provider of student discounts, to verify and manage eligibility of eligible students for these discounts. Through our partnership we guarantee an efficient verification process while giving students instantaneous access to discounts!

Verification Step

Students begin this step by verifying their student status with Student Beans – this involves providing some basic details about your educational institution, course and duration of studies – this process also unlocks various student discounts available across brands including Long Tall Sally.

Acquiring the Discount Code

Once verified students complete the verification process, they receive their own individual discount code that may only be applied towards online purchases made at Long Tall Sally website.

Applying Discount at Checkout

Long Tall Sally’s website offers stylish options tailored specifically for taller individuals. Once selected and added to their carts, students can enter their discount code at the checkout page to take advantage of 15% savings when entering this discount code and applying their savings coupon – providing students an added incentive for shopping Long Tall Sally products!

15% Graduate Discount at Long Tall Sally

Long Tall Sally acknowledges the transition from student life to professional can be fraught with financial stresses, so Long Tall Sally extends a helping hand by offering recent graduates a generous 15% graduate discount. Through this initiative, Long Tall Sally seeks to ensure entering professional life does not mean having to sacrifice style due to budget restrictions; Long Tall Sally recognizes affordable fashion in early career development stages as part of supporting individuals beyond academic endeavors.

Long Tall Sally has joined forces with Grad Beans, a platform providing discounts to recent graduates similar to student discounts but tailored specifically for graduates who have just finished studying. Together they enable an easy and secure verification process so graduates can take advantage of discounted options.

Grad Beans provides this discount exclusively to graduates from colleges or universities within five years who have graduated, as verification may be needed through them.

15% Healthcare Discount at Long Tall Sally

Long Tall Sally acknowledges and celebrates healthcare professionals by offering them a 15% discount off apparel purchased at Long Tall Sally. We extend this gesture as our way of thanking their hard work while making fashion more accessible and cost effective for them as part of this initiative.

Healthcare employees wishing to avail themselves of the discount must first use Beans ID to confirm their employment details; once submitted, these details will then be checked against eligibility lists to ascertain eligibility and access your discount without hassle or additional cost.

Long Tall Sally Delivery and Returns

UK Delivery

Long Tall Sally Offers Flexible UK Delivery Solutions Long Tall Sally offers multiple delivery services tailored to the varied needs of its UK customer base, accommodating their diverse shopping habits with standard to express delivery services ranging from express (with selectable date options). Below we outline these methods as well as costs and timelines associated with them.

Standard Tracked Delivery

• Delivery Times and Charges: Items are delivered between three to five working days after being ordered online for on-time arrival of fashion pieces.
• Cost: The charge for this service is PS2.99 per order – providing customers with an affordable option to fulfill standard delivery needs.
• Returns: Customers can return items conveniently to over 160 Yours Clothing stores or online, adding ease and convenience to their shopping experience. Please allow an additional two working days on bank holidays as this could lengthen delivery.

Express Tracked Delivery service

• Deliveries Time and Fee: Express tracked delivery option guarantees deliveries between one to three working days for PS3.99; providing faster services at slightly increased fees.

Guaranteed Next Day Delivery

• Delivery Time: To provide customers with ultimate convenience, this service guarantees next-day delivery for orders placed prior to 16:30 Monday to Friday or on weekends; orders received after 16:30 or on Saturday will arrive within two days.
• Cost: For guaranteed next-day delivery, PS5.99 is all it costs; perfect for last minute purchases or outfit needs that must arrive quickly.
• Cut-Off Times: To guarantee next-day delivery it is vitally important that orders placed Saturday are submitted prior to their cut-off time (Saturday deliveries may differ due to different procedures).

Stated Day Delivery

• Delivery Time: This convenient feature enables customers to choose a day that works with their schedule for personalized shopping experience and improved delivery timing.
• Cost: To select a specific delivery day, the charge for this service is PS6.99; providing flexibility to those needing their items on an exact date.
• Returns: As with standard delivery, free returns can be found at over 160 Yours Clothing stores and online. As is typical with other delivery services, an additional two working days should be allowed when scheduling deliveries on bank holidays.

Click and Collect

Standard Click and Collect 

• Time and Cost: Your orders can typically arrive between 3-5 working days to a Yours Clothing store for collection, while PS1.99 will be charged per service transaction as an affordable and hassle-free collection option.
• Locations of Purchase: Customers can conveniently collect their orders at any Yours Clothing store for easy access to their purchases.

Next Day Click and Collect

• Delivery Times: For orders with immediate needs, orders submitted before 3pm Monday-Friday between Monday-3 and 4 are typically fulfilled the next working day at your Yours Clothing store. Orders submitted between 3-3:30 on Thursday are expected to arrive by the following Wednesday; those placed after 3:30 on Fridays can expect delivery the following Tuesday.
• Cost: This expedited service costs PS3.99 and caters to those needing their items quickly.
• Order Deadline: To ensure next-day delivery, orders should be submitted before their designated cutoff time.

Yodel

• Delivery Times and Charges: Orders will typically arrive between three to five working days to your chosen Yodel store, for just PS2.99 per parcel – making an alternate pickup location available to customers! mes
• Maximum Weight Cap: Parcels can weigh up to 10kg

EVRi ParcelShop 

Delivery Times/Costings: Orders can typically arrive between 3-5 working days to any chosen ParcelShop and for just PS2.99 this service provides access to over 4,500 UK EVRi Parcel Shops.

ASDA ToYou Click and Collect

• Delivery Times/Costs: Items are shipped directly to their desired Asda stores within two to three business days for easy collection and this service costs PS2.99; offering convenience across over 600+ Asda store locations.

Drop2Shop (Ireland Only)

• Delivery Time: Specifically for customers in Ireland, orders are delivered to the selected Drop2Shop location within 3-5 working days.
• Standard Delivery: This service ensures delivery within the stated timeframe, excluding weekends and public holidays.

Worldwide Delivery

Long Tall Sally offers multiple delivery services to its international customers, guaranteeing them timely and reliable access to taller fashion collections. Here is a brief overview of available shipping services across key regions:

Ireland:

Long Tall Sally offers a variety of delivery options to its international customers, ensuring timely and reliable access to its fashion collections for taller individuals. Here’s a brief overview of the available shipping services across key regions:

Ireland

Standard Delivery: 6-8 working days, €8.00

USA

Tracked Standard Delivery: 8-10 working days, $12.00 USD

Canada

Tracked Standard Delivery: 5-10 working days, $15.00 CAD

France, Germany, Netherlands

Express Delivery: Within 3 working days, €5.00

Spain

Express Delivery: Within 4 working days, €5.00

Long Tall Sally Payment Options

Long Tall Sally offers a comprehensive range of payment options to accommodate the preferences and needs of its customers. These payment methods ensure a convenient and secure transaction process. Here’s a list of the available payment options:

• Visa
• Mastercard
• American Express (Amex)
• Maestro
• PayPal
• Klarna
• Laybuy
• Clearpay
• Sofort
• Dotpay
• iDEAL
• Giropay
• SEPA (Single Euro Payments Area)

Long Tall Sally Online Gift Card Details

• Value Range: Gift cards can be purchased with values ranging from PS10 to PS150, making them suitable for budgets of all types and occasions.
• Product Code: GIFTE0 shows which specific product ID to look out for online purchase of gift cards.
• Price: EUR15.00 for gift values up to EUR150, inclusive of all VAT and taxes so recipients can maximize the present’s worth without incurring additional costs.
• Trustpilot Reviews: Long Tall Sally has received outstanding feedback on customer satisfaction, reliability and appreciation of its e-gift card service from Trustpilot reviews. For personalized customization options such as choosing type & price options customers may select gift card type that best suit the occasion as well as specify price within an available range.
• Details for Delivery: These cards can be sent directly via email, making delivery instantaneous and secure.
• Personalization Fields: Senders can add a unique personal touch to their e-gift card by adding recipient information, their own name, email address and custom message fields for added customization of an e-gift card gift.

Availability of Physical Stores

Long Tall Sally exclusively offers its products through online channels, as physical Long Tall Sally stores are not available. However, to accommodate customers who prefer to collect their orders in person, Long Tall Sally provides a convenient option through a partnership with Yours Clothing stores. This arrangement allows customers to place their orders online and then collect them from selected Yours Clothing locations, merging the ease of online shopping with the personal touch of in-store pickup.

Customer Service

Long Tall Sally takes great pride in offering customers an enjoyable and supportive customer experience, and their Customer Service team stands ready to assist with any inquiries or issues you might encounter.

Here’s how they can provide help:

Help Center

Long Tall Sally’s Help Center is your go-to place for fast answers and solutions, offering information on various topics like Delivery, Returns, Payments, Discount Codes & Vouchers as well as General Enquiries Products and Account Management. Designed specifically to give quick responses to frequent queries – saving time! – our Help Center can quickly provide answers.

Live Chat 

When it comes to real-time support, Live Chat provides direct communication with one of our Customer Service representatives – perfect for getting immediate answers to questions, resolving issues instantly and receiving personalized assistance.

Contact Customer Service

For those who prefer traditional or have complex inquiries that need special consideration, contacting the Customer Service team directly is often the most efficient solution. Here’s how you can reach them:

Contact Details: Be sure to include both your email and contact number when submitting your query, so the Customer Service team can reach out effectively.

Order Reference: When inquiring about an order, providing its reference can assist the team quickly in accessing and providing tailored support.

Contact Reason: State your reason for reaching out clearly so we can direct it to the relevant department or specialist and ensure a faster and more accurate response time.

Subject and Description: Providing an organized subject and detailed description of your issue or request allows the support team to better comprehend and meet your needs efficiently.

Attachments: If you have documents, screenshots, or files which can help illustrate your issue or question, feel free to attach these as part of your communication with Customer Service.

Opening Hours Our Customer Service team is available during these times:

Monday – Friday 8am-5pm

Weekend and Bank Holidays 10am – 4pm.

Direct Messaging and Calls

If you require immediate assistance, you can reach the team via direct messaging (DM) or calling them during their opening hours via their number: 03309122463 This connects directly with them from Monday to Friday from 8 am – 5 pm.

Concluding Thoughts

Long Tall Sally has made its mark in fashion by catering exclusively to taller women’s needs, providing clothes and shoes designed specifically to their proportions. Its focus on inclusivity is one of its strongest points; providing high-quality well-fitted apparel is key to finding fashionable options that recognize one’s height while celebrating it at once. Their commitment to quality shows in both durability and style of products which, despite a higher price point, have attracted a loyal customer following who appreciate the brand’s specialty offerings.

Long Tall Sally faces several challenges that threaten its continued success and ability to serve its niche market effectively, including perceptions of high prices and the shift away from physical stores to an online-only model. These factors may limit accessibility for some customers who value having clothes try-on in person or prefer more budget-friendly options. As consumer awareness surrounding sustainability grows, Long Tall Sally could further its appeal by emphasizing eco-friendly practices and supply chain transparency while building upon existing strengths. Achieve success requires long Tall Sally to balance these considerations alongside existing strengths if it wishes to continue serving its niche market effectively.