Joe Browns takes an innovative and eclectic approach to fashion with its extensive collection, providing styles for customers from diverse backgrounds. While Joe Browns has been honored for their customer service and shipping efficiency by Feefo with the Platinum Trusted Service Award, potential customers should take note of its expansive options and specific aesthetic before making their purchasing decision. A free catalogue can help those interested in learning more about Joe Browns products in greater depth.
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What we liked
Unique and Eclectic Styles: Joe Browns stands out for its unique approach to fashion, offering an eclectic range of styles that cater to individuals looking for something beyond the conventional.
Extensive Collection: The brand boasts an extensive collection that spans various types of clothing and accessories, ensuring there's something for everyone. Whether you're looking for casual wear, formal outfits, or something in between, Joe Browns likely has an option to suit your needs.
Exceptional Customer Service: Joe Browns has been recognized for its outstanding customer service, which is a significant factor in the shopping experience. The Platinum Trusted Service Award by Feefo highlights the brand's commitment to satisfying its customers through responsive and helpful support.
Swift Shipping: Efficient shipping processes mean that customers receive their orders promptly, reducing the wait time to enjoy their new purchases. This efficiency in delivery adds to the overall positive shopping experience with Joe Browns.
Free Catalogue: The availability of a free catalogue is a thoughtful touch, allowing customers to browse the latest collections at their leisure. This not only aids in the shopping process but also helps in keeping potential buyers informed about new arrivals and seasonal offerings.
What we don't like
Niche Appeal: While the unique and eclectic styles are a major strength, they can also limit the brand's appeal to a broader audience. Those with more conventional tastes might find the collection too niche for their liking.
Price Points: Depending on the item, some customers may find Joe Browns' prices a bit high, especially when compared to mainstream fashion retailers. This could be a barrier for shoppers on a tighter budget.
Sizing Consistency: Although the brand offers a wide range of sizes, some customers have reported inconsistencies with fit. This can be frustrating and may lead to increased returns or exchanges.
Website Navigation: While the free catalogue is a plus, some users might find the brand's website a bit cumbersome to navigate, especially when searching for specific items or categories.
Limited Physical Presence: For those who prefer to see and try on clothes in person before making a purchase, Joe Browns' limited number of physical stores could be a drawback. This reliance on online shopping might not suit everyone's preferences.
Joe Browns Origins and Philosophy
1998: The Beginning of a Lifestyle Brand
Joe Browns was conceived by Simon Brown, inspired by the vibrant and carefree spirit of a group of friends at The Ty Coch Inn in North Wales. From the start, the brand was envisioned as more than a clothing line—it was a call to embrace fun, spontaneity, and freedom.
1999: Entering the Digital World
With a small, passionate team, Joe Browns expanded its reach by launching its first website, stepping confidently into the digital age. This move, while maintaining the tradition of sending out printed catalogues, showcased the brand's commitment to accessibility and customer connection.
2002: Welcoming Women's Fashion
Responding to growing popularity, Joe Browns introduced its first-ever women's range, broadening its audience and embracing inclusivity. Partnerships with major retailers marked a significant step in bringing Joe Browns' unique fashion to a wider customer base.
2003: Growth and Expansion
The success of the women's line led to a surge in demand, necessitating a move to a larger office near Leeds City Centre. This period of growth underscored the brand's increasing influence in the fashion industry.
2004: Diversifying the Collection
Joe Browns ventured into feel-good footwear and accessories, catering to customers' desires for remarkable and distinctive fashion pieces. This year also marked the brand's continued innovation with its first email campaign.
2006: Recognition and Ranking
The brand's unique position in the market was recognized with a ranking of 53 in the Sunday Times Fast Track 100 league table, celebrating its rapid growth and popular appeal.
2010: On the Move Again
Joe Browns outgrew its premises once more, moving to a larger office that reflected the brand's expanding vision and creative energy. This move was accompanied by recognition in the Sunday Times Profit Track 100 league table.
2013: Brand Ambassadors
In a bid to capture the essence of the brand, Joe Browns embarked on its first lifestyle photoshoot with a diverse group of models, further solidifying its image as a promoter of fun, freedom, and individuality.
2014-2020: Expanding Collections and Embracing New Opportunities
The introduction of swimwear and a revamped menswear line, alongside participation in QVC and winning the Direct Commerce Awards, highlighted Joe Browns' adaptability and appeal. The launch of the Sloe Joes loungewear collection in 2020, in response to the new demand for comfortable, stylish home wear, showcased the brand's responsiveness to consumer needs.
2017-2023: Physical Stores and Franchise Expansion
Opening flagship stores in Sheffield and an outlet in York, followed by the first franchise store in Bowness-on-Windermere, Joe Browns extended its physical presence, allowing customers to fully immerse themselves in the brand experience. These steps, along with the introduction of new faces to drive future strategy, underscored Joe Browns' commitment to growth and innovation.
Throughout its journey, Joe Browns has remained true to its founding philosophy: to offer clothing and experiences that celebrate the joy of living. With each year, the brand has built on its commitment to uniqueness, customer satisfaction, and the spirit of adventure, ensuring that the essence of fun, spontaneity, and freedom continues to define its path forward.
Joe Browns Collections
Explore the eclectic world of Joe Brown's Collections, where unique style meets quality across an inspired range of fashion and homeware.
Joe Browns has made a commendable effort to meet the diverse needs of its customer base by offering plus size clothing for both women and men. Understanding the significance of inclusivity in fashion, Joe Browns has collaborated with leading UK plus size clothing providers Simply Be, JD Williams and Jacamo to offer customers access to clothing designed to fit and flatter perfectly - this means access to Joe Browns' unique looks while remaining within customers' budgets.
Joe Browns offers a diverse plus size collection that features stunning designs and must-have staples that ensure there's something suitable for every occasion and mood, whether that means lounging around at home or heading out with friends for an eventful night out. JD Williams and Simply Be offer their exclusive offerings of Joe Brown's plus size items which demonstrate its contemporary, quirky fashion as well as quality comfort for sizes 20-32.
Joe Browns' initiative of offering stylish plus size clothing demonstrates its dedication to quality, comfort and individuality - encouraging customers to express themselves through fashion that looks and feels incredible. For those in search of pieces to enhance their wardrobes with effortless style that offer greater inclusivity in fashion choices - Joe Browns provides an abundance of choices.
Joe Browns Outlet
Joe Browns Outlet provides shoppers with an exceptional opportunity to discover an extensive range of fashion and homeware items at discounted prices, making the outlet an invaluable source for adding distinctive touches to both their wardrobe and home at affordable prices. No matter what style or taste you may have, Joe Brown’s has something suitable to satisfy everyone - all styles welcome here!
Joe Browns Offers and Discounts
Discover great savings with Joe Brown's Offers and Discounts! Enjoy special deals on unique fashion and homeware. Shop smarter and save big on your favorite eclectic styles.
Refer a Friend
Spread the love with Joe Browns and earn a £10 voucher for your next purchase! By joining their referral program, you can receive a £10 voucher for every new friend you introduce to Joe Browns. Your friends aren't left out either; they'll also enjoy a £10 voucher. It's a win-win for everyone!
Newsletter SignUp
Every month, Joe Browns offers a chance for a new subscriber to win £100 in vouchers, redeemable across their entire range of products. By sharing a little about yourself, not only can Joe Browns personalize their communications to suit your preferences, but you'll also unlock access to exclusive delights.
Joe Browns Delivery and Returns
This section provides comprehensive information on Joe Browns' delivery options, timelines, and policies, as well as detailed guidance on how to return items for a seamless shopping experience.
UK Standard Delivery
Joe Browns dispatches UK orders via Evri, with some parcels sent through Royal Mail, DHL, or UPS, based on location or weight, and the delivery firm is predetermined. Most UK orders are delivered within two working days post-dispatch, with a dispatch goal within two working days of ordering. Allow up to seven days for delivery, noting longer times for business addresses. Deliveries may require a signature and if unavailable, couriers typically attempt delivery thrice, may leave the parcel with neighbours, or at a local collection point. Joe Browns is not liable for missed deliveries. Be cautious of scam delivery fee messages and consult our customer care for uncertainties.
Express Delivery
Joe Browns offers Express Delivery for UK orders placed before 3pm Monday - Friday, with a surcharge of £2 (EUR €6, USD $6, AUD $9) for a total fee of £6 (EUR €12, USD $12, AUD $18). Mainland UK addresses receive orders within one working day after dispatch. Orders made before 3pm on Fridays are delivered on Monday, and orders made after 3pm on Fridays are delivered on Tuesday. A signature may be required, and if unavailable at the first attempt, two more delivery attempts will be made. Express Delivery applies to back-ordered items once in stock and standard delivery is used for exchanges. It's unavailable for certain postcodes and the Republic of Ireland. Be alert to scam delivery messages and contact customer care with any payment requests.
Evri Parcel Shop Click & Collect
For a fee of £4 (€6 / US$6 / AU$9), customers have the option to select delivery to a local ParcelShop at checkout. Parcels dispatched to Evri ParcelShop locations are expected to arrive within seven working days. Customers providing a mobile number in the 'mobile' field will receive an SMS from Evri when the parcel is ready for pickup. In absence of a mobile number, an email notification will be sent.
Collecting the parcel must occur within ten days from its arrival at the ParcelShop; otherwise, the parcel will be returned to the sender. Presentation of a valid ID (credit/debit card, foreign ID card, passport, photo driving licence, photo ID card, UK driving licence) is required for collection, and only the individual named on the parcel's address label can collect it.
Should the parcel not be collected within the ten-day window and is returned, a refund will be issued, or contact will be made to discuss potential re-dispatch. Customers are advised to check the ParcelShop's operating hours before collection and to be cautious of scam delivery messages, reaching out to customer care for any payment requests.
UK British Forces Postal Charges
BFPO parcels incur a fixed charge of £7 (€10 / US$10 / AU$15) due to security measures that prevent direct shipping to BFPO overseas addresses. Instead, items are sent to a central MOD collection point, and the MOD completes the delivery, passing on a charge to cover the average cost of global deliveries. For those opting for delivery to a non-BFPO address, a standard charge of £4 (€6 / US$6 / AU$9) applies, regardless of the parcel's weight.
Returns
The Return Policy offers free returns within 28 days from when items were received, provided they remain unwashed, unworn and with all their labels intact. Trying items for size and fit is acceptable but any use should not take place. Returns can either be refunded or exchanged for other products. They provide detailed instructions for returning via ParcelShop drop-off or Evri collection services, including filling out a returns form, selecting suitable packaging and attaching our free returns label. If your label has been lost or misplaced, there are three options for replacing it: creating one online, obtaining a code to print at a ParcelShop or printing directly in-store with guidance to check availability beforehand. Exchanges can be accommodated for different sizes, colors, or items without incurring additional outbound postage and packaging fees, with instructions provided on the returns form to specify desired exchanges and include payment arrangements if the new item has a higher price point.
Joe Browns Payment Options
Joe Browns Limited offers a variety of payment options to accommodate customers' preferences:
Credit/Debit Cards
Mastercard
Maestro
Visa
American Express (Amex)
Solo
Visa Electron
All card transactions are subject to validation checks and authorization by the card issuer.
Bank or Credit Card Provider Authorization
At the time of order submission, an attempt to authorize the order amount with the bank or credit card provider is made. Funds are reserved and only deducted upon dispatch of goods.
Cheques and Postal Orders
Payments can also be made via personal cheque or postal order, made payable to Joe Browns Ltd. Please allow up to 10 working days for cheque clearance.
Klarna Pay in 3
Klarna facilitates splitting the purchase into three equal payments, with automatic payments every 30 days, without interest or fees. This option is available for customers aged 18 or over, on orders over £35. Klarna may perform a limited credit search which does not affect credit scores.
Gift Vouchers
Joe Browns presents two flexible gift voucher options, ensuring a suitable choice for every gifting occasion:
Email Gift Vouchers: Ideal for immediate gifting, these vouchers are delivered straight to the recipient's email. They are available in denominations ranging from £5 to £500, making them a versatile option for any event or celebration.
Postal Gift Vouchers: For those who prefer giving something tangible, Joe Browns offers gift vouchers that are sent through the post, beautifully packaged in their own envelopes. Like their digital counterparts, these vouchers also come in amounts from £5 to £500, providing a broad spectrum of gifting possibilities.
Availability of Physical Stores
Sheffield Store: 61 High St., Meadowhall Centre, Sheffield, S9 1EP
Leeds Store: Unit 8, White Rose Shopping Centre, Dewsbury Road, Leeds, LS11 8LL
York Store: Unit 50, York Designer Outlet, St Nicholas Avenue, York, YO19 4TA
Customer Service
The FAQ section at Joe Browns efficiently addresses essential topics like delivery specifics, return guidelines, gift voucher information, store details, and fashion advice. It also helps with website navigation, payment methodologies, and account updates.
Furthermore, Joe Browns enriches customer interaction with:
News Bulletin: Keeps customers informed about the latest trends, offers, and exclusive news from Joe Browns.
Enquiry Form: Allows for direct communication through a detailed form, ensuring queries are addressed efficiently. All information provided is used strictly for responding to the query or for account updates, in line with the Privacy Promise.
For immediate support, the call centre at 0113 270 6655 is reachable 7 days a week. Operating hours are as follows:Monday to Friday: 8 am to 8 pmSaturday: 9 am to 5 pmSunday: 10 am to 4 pm. Call charges are at standard geographic rates, equivalent to calling any "01" or "02" number, as confirmed by telephone service providers.
Concluding Thoughts
Joe Brown’s stands out as a distinctive brand that prioritizes customer satisfaction through their extensive menu of services and support. Joe Brown’s offers a comprehensive FAQs section covering delivery, returns, sizing and style advice as well as convenient payment solutions like Klarna to ensure a pleasant shopping experience. Joe Brown’s keeps customers up-to-date with the latest fashion trends and offers via its News Bulletin, while its enquiry form and accessible call center demonstrate their dedication to personalized customer care. Operating within a framework of transparency and customer privacy, Joe Brown’s not only offers distinctive fashion choices but also fosters trust and reliability - making it the go-to destination for quality, style, and exceptional service.
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Frequently Asked Questions
How frequently are new products added to these fashion sites?
Most of the websites we evaluated released new collections at least every Winter/Fall and Summer/Spring season to stay current and align with industry trends, providing customers with stylish apparel for each seasonal transition. Joe Browns and Long Tall Sally stand out for how often their collections are updated; Joe Browns especially so. Joe Browns and Long Tall Sally have become known for releasing new collections more frequently than the industry standard minimum, keeping their inventories fresh while catering to customer tastes and demands. This strategy ensures they stay ahead of customer demand.
Do these fashion sites have customer service available for assistance?
Customer service, in some form or another, is present across all of the websites we reviewed; shoppers have access to assistance when needed. Long Tall Sally and The Couture Club in particular stand out as leaders in customer service provision. They go beyond standard help centers and FAQs by providing additional avenues of support, such as customer service contact details and live chat options, that go above and beyond the norm in online fashion retailing. By offering multiple channels of communication including live chat options, these sites demonstrate their dedication to customer satisfaction and support - setting an excellent standard in customer service within fashion retail.
Are these fashion sites safe and secure for online shopping?
All of the websites we reviewed employ stringent security measures to protect your personal data against unwarranted access and unlawful processing, accidental loss, destruction or damage. These safeguards aim to guarantee an excellent level of protection during interactions with their platforms. However, it is essential to recognize that data transmission over the Internet or wireless networks cannot be guaranteed to be entirely secure. Given these considerations, we advise reading each website's Terms & Conditions (T&C) and Privacy Policy sections carefully.
What fashion sites offer the best deals and discounts?
All of the websites we reviewed offer bonuses, discounts and loyalty programs designed to enhance the shopping experience and reward customer loyalty. Some stand out with particularly generous offerings; Long Tall Sally stands out by providing substantial benefits specifically targeting students and healthcare workers. Weird Fish offers its customers an innovative customer engagement experience by encouraging customer referrals with its refer-a-friend program and sign-up bonuses. Nicce offers an attractive loyalty scheme designed to thank returning customers for choosing Nicce as a shopping partner, providing tangible benefits that increase overall shopping value proposition.
What are the top fashion sites for women's clothing?
Although each fashion site we reviewed offers women's collections, their range and focus may differ significantly. Long Tall Sally stands out by catering specifically to tall women; thus providing solutions to finding appropriate sizes of clothing in general stores. Joe Brown's offers a vast selection of women's apparel and accessories, while Nicce, Weird Fish, and The Couture Club each bring unique offerings and styles to the table. B Couture London tends more toward men's collections but also offers choices for women. Each brand showcases its own distinct personality and trend; therefore we suggest reading our comprehensive reviews in order to make an informed decision that suits your preferences best.
What are the best fashion sites for affordable fashion?
All the fashion sites we review feature comparable price ranges, adhering to the philosophy of making fashion accessible and affordable. However, some sites provide significant bonuses and seasonal sales, which can greatly enhance the shopping experience by adding extra benefits. B Couture stands out among these sites by offering high-end apparel while at the same time making high fashion accessible for a wider audience. This approach not only shows its dedication to accessibility but also brings luxury closer to its target consumers.
Which fashion sites offer free shipping?
All the websites we have explored offer free delivery across the UK, with the notable exceptions of Long Tall Sally and Joe Brown’s, which have different policies. It's important for shoppers to note that even among the sites providing free delivery, the terms, including minimum order requirements, can vary significantly. Notably, Weird Fish and B Couture London stand out by offering free UK delivery on orders starting from £60, positioning them as leaders in customer-friendly shipping policies. For customers interested in international delivery options and deliveries outside the UK, the terms and conditions can be more complex and are subject to varying fees and logistics arrangements. We have meticulously detailed these policies, along with other essential shopping considerations, in our comprehensive reviews.
Can I return items purchased from these fashion sites?
Of the sites evaluated, Weird Fish stands out by offering free returns within 30 days from purchase date within the UK for items they no longer wish to keep or return. Joe Brown's follows closely behind in offering free return delivery within 28 days. Other websites also provide free returns within 14 days of purchase. As terms and conditions of return policies can differ depending on which site is being used, including state requirements for items to be returned and processes for initiating them, we strongly advise reading our reviews to gain essential knowledge of each company's return policies, so as to be fully informed prior to making your purchase decision.
What are the most popular fashion sites for designer clothing?
Fashion sites under our review do not typically sell designer clothing; instead they set themselves apart by creating and offering unique in-house collections that set themselves apart in the fashion industry. Nicce stands out with offerings such as its Ersa Collection for women and Mercury Collection for men, which highlight their dedication to unique, in-house designs. B Couture London has taken an unconventional route to success. Gaining momentum through partnerships with top brands such as Nike, Puma, and Adidas, the brand leveraged these collaborations to expand brand visibility and appeal - an approach which not only showcased B Couture's adeptness at aligning itself with established names in the industry but also demonstrated their ambition of merging high-profile collaborations with unique design innovations of its own.
